CURRENT SHIPPING RESTRICTIONS
Australia + New Zealand
Due to minimum workforce during Covid, the United States Postal Service is no longer shipping First Class. UPS however is shipping. This shipping method is much more expensive but the only one currently available. I have adjusted the shipping prices in my store accordingly, and while I'm deeply disheartened at this added expense there's nothing I can do. You do not need to add the additional "Priority Shipping" option, the shipping price already includes this.
Some people have emailed me asking if I can hold prints. Because I do not know if this restriction will last a month or a year, and I do not have the storage facilities in my home required to keep and sort lots of packages, I currently cannot hold prints.
I am still struggling to figure out the new Brexit laws for small businesses and how to apply for VAT licensing. I know this is a disappoinment but as a team of one, there's only so much I can take on at the moment. Please do not place an order as I'll have to reimburse it.
I am not responsible for lost or stolen goods.
Prints are not returnable.
PLEASE make sure you double check your shipping information for any errors before placing an order. It is your responsibility to ensure the information you provide me with is correct. With so many orders it is exceedingly difficult to make changes once an order is placed.
The customer is responsible for additional shipping and an extra handling charge if I have to resend an order due to an incorrect address or if an order was not called for after receiving notice from customs. Sorry friends! To avoid this, just make sure you review your info before you press “Submit Order”!
International orders are shipped as merchandise. I cannot send them as gifts to avoid customs as that is illegal. The customer is responsible for checking for customs costs before ordering.
First Class International Shipping
First Class International Shipping:
Insurance and tracking are unavailable via USPS, as the post office doesnt log the info once it's left the States. If you follow your tracking number it will route you to the Postal Processsing Facility in LA.
This means it's left the USA and is on it's way to you so please keep a look out for it or for a notification from your post office or customs about delivery. Normally prints are dropped off without an issue, but each country has unique customs. If the package is kept by customs, they will be in contact with you and it is your responsibility to pick up your package.
Priority Express International Shipping
This shipping option comes with a tracking code which will be sent to your email. Express shipping is usually delivered within two weeks from when you receive your tracking code via email.
All prints are shipped in a sturdy cardboard tube, rolled safely in a protective sleeve. Because of the aggressive nature of the mail system, this has proven to be both the safest, and most affordable shipping method.
Pins are secured in a tiny ziplock bag, and sent in a bubble sealed envelope to protect them from dings and scratches.
All orders come with a thank you/print care instruction card to help with any questions you might have.
All products are packaged by just little ole me so please allow up to three weeks to receive your purchase (up to six weeks for international orders depending on customs!). I print on demand and sometimes it can take two weeks for my printers to have the prints available to package and mail. I try to send orders out at the beginning of each week, but sometimes life has hiccups.
Prints are sent via priority mail and first class international.
Insurance only covers damage that may happen if a tube is smashed in transit, it does not cover theft. Once a package is marked as delivered by USPS it is no longer covered by insurance. If you are worried about theft, please purchase a Signature Confirmation in my online shop.
Refunds or Exchanges
All sales are final.
It’s best to let a professional handle your print, but if you’re a DIY person like myself, here are a few helpful tips.
Because of its dense nature, ink is prone to show fingerprints and easily scuff. In order to keep your print in pristine condition, try not to remove the print from its sleeve until you are ready to frame it. When you do remove the print, be very careful to only handle the edges and avoid touching the ink (especially black) on the surface. To best re-flatten the print after being shipped in the tube, first find a clean, flat surface. Gently unroll your print, and be sure to keep it completely covered by its sleeve. Carefully place a board or a large book over the entire surface and be mindful not to catch the edges or corners. Let it sit for 24 hours. If after that time the print is still slightly curled, leave it for an additional day. At this point it should be flat enough to frame with ease.
As always, the sunlight has powerful UV forces that can fade an image no matter it’s archival quality. It’s best to avoid hanging your framed image in direct sunlight. If you’d like extra protection, consider framing it with UV protected glass or plexi.
I hope these tips help you enjoy your print for years to come!
To honor the nature of limited edition prints, once they sell out, they are gone! So get yours while they’re hot!
Copyright © Christina Mrozik
All Rights Reserved.
Permission must be granted to copy all or part of the artwork. This art work may not be sold, duplicated on other websites, incorporated in commercial products, or used for promotional purposes in any manner without my express written permission. Legal action may be taken if these terms are not followed.